CITIZEN SOLDIER MUG

✈  WE PAY SHIPPING ON ORDERS OVER $100

PLEASE NOTE: We are currently experiencing high volume orders. Also, due to COVID-19 and general increase in online e-commerce overburdening package deliveries services, you may experience some delays in receiving your items. Current fulfillment and shipment times are averaging 10-15 days to your door. We appreciate your patience and understanding on this. If you require your order with urgency and are unable to wait, you may request a cancellation and a refund within 24hrs.

Available U.S. Shipping

USPS: 10-15 days 

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FREE SHIPPING PROMOTION/OFFER

Free Shipping Offers - including the offer for orders over $100 - apply to your merchandise total at the time of the first checkout. Any non-merchandise line items included in your order, including shipping costs, taxes, or exclusive post-purchase offers you may present and subsequently accept after the initial checkout, are not eligible to qualify for the $100 purchase requirement.

FULFILLMENT TIMES

Upon completed checkout, orders are automatically submitted for Fulfillment in real-time.

In most cases once orders are submitted to our fulfillment partners they cannot be canceled or modified. For more information, read the Cancellations section of our Return and Refund policy.

TRANSIT TIMES

Once orders have shipped, transit times vary by your location, and the origination location of the items you order. Most CANADIAN orders are delivered within 5-10 business days. Most orders shipped outside CANADA are delivered within 6 to 14 business days. In some rare circumstances, orders may take longer to arrive.

Many items are processed and sent to fulfillment the same day or by the following business day. Processing times can vary by product, as we sometimes utilize multiple fulfillment partners in Canada depending on stock from our primary printing and shipping partner.  These secondary partners will ship to you on our behalf and set their own processing times between when we submit the order for fulfillment (usually the same day your order is received), and when they ship the product.

TRACKING

Virtually all orders are shipped with tracking included. Exceptions may include that your delivery location does not support end-to-end tracking through our available carrier options.

Orders that originate from our Canadian Fulfillment Partners have tracking that becomes available within 24 hours of shipment.

Orders that originate from Fulfillment Partners outside Canada have tracking numbers that may take a few Business Days to become trackable.

This does not mean the item is not in transit.

It means the local postal service from the country of origin has not updated global tracking records yet.

Once your order tracking activates, you will see all earlier records, and new records will update daily.

(This Next Section is OPTIONAL - Only include if you can provide the service, otherwise remove it completely.)

GUARANTEED DELIVERY OPTION 

Our Ship a Free Replacement Shipping Option guarantees your shipment will be delivered, with confirmed delivery by tracking, or we will ship a replacement at no additional cost to you. This is not automated and requires you to contact us through our email: canadaforvictory@gmail.com

The process to claim your free replacement is simple:

01. Track your order through the tracking number sent to you via email when your order shipped, or by using your email address and order number;

02. If during the shipment process, the package is not confirmed delivered -and- the most recent scan on your tracking number is more than 30 days old;

03. Send us a ticket to our support team at canadaforvictory@gmail.com;

04. We will process a replacement shipment of the same item(s) at no additional cost to you;

05. If you end up receiving the original shipment and the replacement package, you may keep them both.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at canadaforvictory@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at canadaforvictory@gmail.com.

Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.